Thank you for placing an order with Big Sky Mohair Cinches! Following are the terms and conditions that constitute our shipping and return policy:
Shipping Processing Time
Web orders placed for pre-made cinches are processed within 1-2 business days. Orders can be shipped on weekends but delivery will be dependent on USPS hours.
If we are experiencing a high volume of orders, please allow a few extra days for shipments to be processed and delivered. If there will be a significant delay in processing your order, we will contact you via email or telephone.
Domestic Shipping Policy
Shipping Rates & Delivery Estimates
We typically ship via USPS Priority Flat Rate packaging (2-3 day delivery)--- shipping rates range from $8 (one cinch/breast collar in a padded envelope, two cinches in one envelope, etc) to $13 for larger orders that require a box. **
** If you require faster shipping methods—please email us to discuss pricing **
International Shipping Policy
We are able to ship anywhere in the world! Please email us for a quote on shipping cost/delivery time frame.
Return/Refund/Exchange Policy
Must be authorized, and are on a case by case basis. We can not accept returns on used gear. Gear is not warrantied against mistreatment of product, damage caused by a rodent, etc, or a customer error in sizing.
If an exchange is authorized due to a customer sizing error, the cinch much be sent back to us new and unused within 30 days. There will be a 15% restocking fee for those that are authorized, and the customer will be responsible for shipping costs both ways. Lead times on making a replacement cinch will depend on current order wait times.
Please email us with any questions/concerns.